Refund policy

We offer a 7-day return and replacement policy from the date of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support360bazaar@gmail.com. Please note that returns will need to be sent to the following address: Lahore, Punjab, Pakistan.
The exact return address will be shared with customers after the return request is approved.

If your return request is approved, our support team will provide the return instructions and return address. Please do not send any item without contacting us first.

You can always contact us for any return question at support360bazaar@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Opened beauty products, personal care items, and products damaged due to misuse are not eligible for return.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Approved refunds are processed within 5 to 7 business days after inspection. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support360bazaar@gmail.com.